Leadership & Management Apprenticeships

Business Administrator Level 3

Business Administrator Apprenticeship


Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.
The business administrator is expected to deliver their responsibilities efficiently and with integrity - showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others.
This apprenticeship is a solid pathway to further progression to management.

Where a business administrator has not already achieved Level 2 English and Maths, they must do so before taking the end-point assessment.

On completing this programme, apprentices will gain the Level 3 qualification in Business Administration

Apprentices who complete this course will gain the following skills:


  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:
  • write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages.
  • Able to choose the most appropriate IT solution to suit the business problem.
  • Able to update and review databases, record information and produce data analysis where required.

Record and document production:

  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. >Makes recommendations for improvements and present solutions to management.
  • Drafts correspondence, writes reports and able to review others' work.
  • Maintains records and files, handles confidential information in compliance with the organisation's procedures. >Coaches others in the processes required to complete these tasks.
  • Decision making:Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
  • Seeks advice of more experienced team members when appropriate.

Interpersonal skills:

  • Builds and maintains positive relationships within their own team and across the organisation.
  • Demonstrates ability to influence and challenge appropriately.
  • Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.


  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
  • Uses the most appropriate channels to communicate effectively.
  • Demonstrates agility and confidence in communications, carrying authority appropriately.
  • Understands and applies social media solutions appropriately.
  • Answers questions from inside and outside of the organisation, representing the organisation or department.


  • Completes tasks to a high standard.
  • Demonstrates the necessary level of expertise required to complete tasks and strives to continuously improve their work.
  • Is able to review processes autonomously and make suggestions for improvements.
  • Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. >Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Planning and organisation

  • Takes responsibility for initiating and completing tasks,
  • manages priorities and time in order to successfully meet deadlines.
  • Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
  • Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
  • Manages resources e.g. equipment or facilities.
  • Organises meetings and events, takes minutes during meetings and creates action logs as appropriate.
  • Takes responsibility for logistics e.g. travel and accommodation.

Project management

  • Uses relevant project management principles and tools to scope, plan, monitor and report.
  • Plans required resources to successfully deliver projects.
  • Undertakes and leads projects as and when required.

Apprentices who complete this programme typically have the following job roles:

  • Business Administrator
  • Administration Officer
  • Team Administrator
  • Support Officer
  • Personal Assistant

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