Oxford Applied Training

Where a business administrator has not already achieved Level 2 English and Maths, they must do so before taking the end-point assessment.

On completing this programme, apprentices will gain the Level 3 qualification in Business Administration

Apprentices who complete this course will gain the following skills:

IT:

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:
  
• write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages.
  
• Able to choose the most appropriate IT solution to suit the business problem.
  
• Able to update and review databases, record information and produce data analysis where required.
  

Record and document production:

• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. >Makes recommendations for improvements and present solutions to management.
  
• Drafts correspondence, writes reports and able to review others' work.
  
• Maintains records and files, handles confidential information in compliance with the organisation's procedures. >Coaches others in the processes required to complete these tasks.
  
• Decision making:Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
  
• Seeks advice of more experienced team members when appropriate.
  

Interpersonal skills:

• Builds and maintains positive relationships within their own team and across the organisation.
  
• Demonstrates ability to influence and challenge appropriately.
  
• Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  

Communications:

• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
  
• Uses the most appropriate channels to communicate effectively.
  
• Demonstrates agility and confidence in communications, carrying authority appropriately.
  
• Understands and applies social media solutions appropriately.
  
• Answers questions from inside and outside of the organisation, representing the organisation or department.
  

Quality:

• Completes tasks to a high standard.
  
• Demonstrates the necessary level of expertise required to complete tasks and strives to continuously improve their work.
  
• Is able to review processes autonomously and make suggestions for improvements.
  
• Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. >Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  

Planning and organisation

• Takes responsibility for initiating and completing tasks,
  
• manages priorities and time in order to successfully meet deadlines.
  
• Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
  
• Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
  
• Manages resources e.g. equipment or facilities.
  
• Organises meetings and events, takes minutes during meetings and creates action logs as appropriate.
  
• Takes responsibility for logistics e.g. travel and accommodation.
  

Project management

• Uses relevant project management principles and tools to scope, plan, monitor and report.
  
• Plans required resources to successfully deliver projects.
  
• Undertakes and leads projects as and when required.

Apprentices who complete this programme typically have the following job roles:

• Business Administrator
  
• Administration Officer
  
• Team Administrator
  
• Support Officer
  
• Personal Assistant