Leadership & Management Apprenticeships

Operations/Departmental Manager - Level 5 Apprenticeship

CMI endorsed - Membership of CMI for Apprentices


The Operational/Departmental Manager apprenticeship is an exciting new work-based route towards developing
existing managers and includes:

  • Work-based learning, which means that the apprentice is in paid employment for the duration of their apprenticeship and receives on the job training and support
  • Business education through OAT (with potential to lead to a CMI qualification)

An operations/departmental manager is someone who manages teams and/or projects, and
achieving operational or departmental goals and objectives, as part of the delivery of the
organisations strategy. They are accountable to a more senior manager or business owner. Working
in the private, public or third sector and in all sizes of organisation, specific responsibilities and job
titles will vary, but the knowledge, skills and behaviours needed will be the same. Key
responsibilities may include creating and delivering operational plans, managing projects, leading
and managing teams, managing change, financial and resource management, talent management,
coaching and mentoring. Roles may include: Operations Manager, Regional Manager, Divisional
Manager, Department Manager and specialist managers.

5 GCSE is the minimum requirement to be eligible to enrol on this course.

How long does it take to complete?

This Apprenticeship will typically take 12-18 months years to complete, but can take longer or shorter depending on the prior experience of the individual and the specification of the employer.

How is it assessed?

All apprenticeships are required to have an end-point assessment that is carried out by an independent body. Apprentices must pass the end-point assessment in order to achieve the apprenticeship certificate.
The end-point assessment for the Operations/Departmental Manager Apprenticeship involves a review of the apprentice's portfolio of evidence which is collated during their work/ study time; an externally set knowledge test; and an interview/ competency based discussion relating to the apprentice's Continual Professional Development Log.

Is it certified?

Yes, when successfully completed, this apprenticeship leads to an nationally recognised Apprenticeship Certificate in First Line Management plus if taken the CMI Level 5 Diploma Operations/Departmental Manager as well as a full membership of CMI.

Can I see the full course curriculum?

You can download the full course curriculum here

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