An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.
5 GCSE is the minimum requirement to be eligible to enrol on this course.
How long does it take to complete?
This Apprenticeship will typically take 12-18 months years to complete, but can take longer or shorter depending on the prior experience of the individual and the specification of the employer.
How is it assessed?
All apprenticeships are required to have an end-point assessment that is carried out by an independent body. Apprentices must pass the end-point assessment in order to achieve the apprenticeship certificate. The end-point assessment for the Operations/Departmental Manager Apprenticeship involves a review of the apprentice's portfolio of evidence which is collated during their work/ study time; an externally set knowledge test; and an interview/ competency based discussion relating to the apprentice's Continual Professional Development Log.
Is it certified?
Yes, when successfully completed, this apprenticeship leads to an nationally recognised Apprenticeship Certificate in First Line Management plus if taken the CMI Level 5 Diploma Operations/Departmental Manager as well as a full membership of CMI.