IT Apprenticeships

Infrastructure Technician Apprenticeship - Level 3

Level 3 - Endorsed by the Chartered Institute of IT


The Level 3 Infrastructure Technician Qualification has been developed to train people to set up systems, to fix problems and problem solve issues to do with computer infrastructure.
An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs.
Training will be provided to learn about Operating systems, Network fundamentals, Cloud technologies, and Business Processes as well as scripting and automation.

Individual employers will set the selection criteria, but this is likely to include:

  • five GCSEs, (especially English, Mathematics and a Science or Technology subject);
  • a relevant Level 2 Apprenticeship;
  • other relevant qualifications and experience; or an aptitude test with a focus on IT skills.

Apprentices must achieve one knowledge module or vendor/ professional qualification from each of the five sections in the list below. Individual employers will select which knowledge module or vendor/ professional qualification the apprentices should take from each of the five sections in the list below.
Ofqual regulated Knowledge Modules / Vendor or professional qualifications

Section 1

  • Knowledge Module 1: Networking and Architecture (for Level 3 Infrastructure Technician Apprenticeships) >CCNA 1*
  • MTA Network Fundamentals
  • Network +* A +
  • CIW Network Technology Associate*

Section 2

  • Knowledge Module 2: Mobile and Operating Systems (for Level 3)
  • Infrastructure Technician Apprenticeships) CCNA Security*
  • MCP Managing and Maintaining Windows 8 MCP Configuring Windows 8
  • MTA Mobility and Devices Fundamentals*
  • Security + Mobile +
  • CIW - Internet Business Associate
  • CIW - Mobile Application Development

Section 3

  • Knowledge Module 3: Cloud Services (for Level 3 Infrastructure Technician Apprenticeships)
  • MTA Server Admin * Enabling Office 365 Services
  • Enabling Office 365 Identities and Requirements
  • MTA Cloud Fundamentals
  • Install Configure Windows Server 2012 Administration of Windows Server 2012
  • Configure Advanced Windows Server 2012 Services *

Section 4

  • Knowledge Module 4: Coding and Logic (for Level 3 Infrastructure
  • Technician Apprenticeships)
  • MTA Software Development Fundamentals
  • App Development

Section 5
*Knowledge Module 5: Business Processes (for Level 3 Infrastructure Technician Apprenticeships)

  • CIW - Internet Business Associate
  • ITIL Foundation Level

During this programme, apprentices develop the following skills and competencies:

  • Communication: works both independently and as part of a team and following the organisations standards; >competently demonstrating an ability to communicate both in writing and orally at all levels, using a range of tools and demonstrating strong interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during all tasks.
  • IT Security: Demonstrates the necessary skills and behaviours to securely operate across all platforms and areas of responsibilities in line with organisational guidance, legislation
  • Remote Infrastructure: Effectively operates a range of mobile devices and securely add them to a network in accordance with organisations policies and procedures
  • Data: effectively records, analyses and communicates data at the appropriate level using the organisation's standard tools and processes and to all stakeholders within the responsibility of the position
  • Problem solving: applies structured techniques to common and non-routine problems, testing methodologies and troubleshooting and analyses problems by selecting the digital appropriate tools and techniques in line with organisation guidance and to obtain the relevant logistical support as required
  • Workflow management: works flexibly and demonstrates the ability to work under pressure to progress allocated tasks in accordance with the organisation's reporting and quality systems
  • Health and Safety: Interprets and follows IT legislation to securely and professional work productively in the work environment
  • Performance: Optimises the performance of hardware, software and Network Systems and services in line with business requirements
  • Can explain the correct processes associated with WEEE (the Waste Electrical and Electronic Equipment Directive)

Here are some of the job roles apprentices are qualified to do on completing this programme:

  • Help Desk Technician,
  • First or Second Line Support,
  • IT Infrastructure Technician,
  • Network Support

How long does it take to complete?

The duration of this apprenticeship is typically 12months

Typical Job Roles?

  • Help Desk Technician,
  • First or Second Line Support,
  • IT Infrastructure Technician,
  • Network Support

Is it certified?

Those completing the IT Infrastructure Technician apprenticeship will be recognised for entry onto the BCS, the Chartered Institute for IT, Register of IT Technicians confirming SFIA level 3 professional competence. Those completing the apprenticeship can apply for registration.

Do I get any additional Vendor Qualifications?

In addition, and depending on the choices they and their employers make, apprentices will gain some valuable independent vendor qualifications such as:

  • MTA Network Fundamentals
  • MTA Cloud Fundamentals
  • Network +* A +
  • ICIW - Internet Business Associate
  • ITIL Foundation

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