Consumer Rights Training for Retailers - Services
This course has been written for people who provide services to customers. It explains customer rights from the perspective of the retailer - the person selling the service.
Anyone who provides services to customers needs to understand the legal standards they need to meet and know what their customers' rights are if these standards are not met.
Not meeting consumer rights can result in hefty consequences for businesses. You can be fined by various Ombudsman and/or Regulators, or have no choice but to give a customer a refund which could result in a loss of profits. You also run the risk of losing loyal customers to competitors if they have experienced poor customer service - Poor customer service costs UK businesses more than £200 billion each year.