Consumer Rights Training for Retailers - Goods
There is a lot of information on the internet for consumers, explaining their rights and telling them what to do to complain about goods or products they buy, but rather less to help retailers.
This course has been written from the perspective of the RETAILER. It's for anyone who sells goods or products to the public.
It's a practical guide to consumer law. It's all about making sure products meet legal standards and knowing what customers' rights are - in order to stay within the law when dealing with a complaint.
The Consumer Rights Training for Retailers selling goods looks at The Consumer Rights Act 2015 in depth, terms & conditions between the seller and the customer and how to effectively deal with customer disputes, including the Alternative Dispute Resolution.