Customer Service Management (8 courses)

£40.00 exc VAT
Qty

Managers learn how to manage, coach and inspire their customer service team to deliver high performing results.

This course series includes the following courses:
1. Shaping the Direction of Customer Service
2. Inspiring and Motivating Customer Service Agents
3. Giving Feedback to Your Customer Service Agents
4. Customer Service Coaching
5. Customer Service Quality
6. Customer Feedback and Insight
7. Onboarding New Customer Service Agents
8. Managing Remote Customer Service Teams