Oxford Applied Training

Service Operation focuses on delivery and control process activities and aims for a steady state of managing services. In this course, you will learn the principles, processes, common activities, and implementation considerations of ITIL® service operation.

We are in the process of becoming accredited for this course by ACQUIROS. ACQUIROS is an Examination Institute of AXELOS Limited.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Course Content

Module 1: Service Operation Introduction
1.1 Introduction
1.2 Syllabus Exam Overview And Testing Tips
1.3 Service Operation Introduction Part 1
1.4 Service Operation Introduction Part 2
1.5 Service Operation Introduction Part 3
1.6 Service Operation Introduction Part 4
1.7 Service Operation Introduction Part 5

Module 2: Service Management As a Practice
2.1 Service Management As A Practice Part 1
2.2 Service Management As A Practice Part 2
2.3 Service Management As A Practice Part 3

Module 3: Service Operation Principles
3.1 Service Operation Principles Part 1
3.2 Service Operation Principles Part 2
3.3 Service Operation Principles Part 3
3.4 Service Operation Principles Part 4

Module 4: Service Operation Process
4.1 Service Operation Process Part 1
4.2 Service Operation Process Part 2
4.3 Service Operation Process Part 3
4.4 Incident Management Part 1
4.5 Incident Management Part 2
4.6 Problem Management
4.7 Request Fulfillment
4.8 Access Management

Module 5: Common Service Operation Activities
5.1 Common Service Operation Activities Part 1
5.2 Common Service Operation Activities Part 2
5.3 Common Service Operation Activities Part 3
5.4 Common Service Operation Activities Part 4

Module 6: Organizing For Service Operation
6.1 Organizing For Service Operation Part 1
6.2 Organizing For Service Operation Part 2
6.3 Organizing For Service Operation Part 3
6.4 Roles Part 1
6.5 Roles Part 2

Module 7: Technology Considerations
7.1 Technology Considerations

Module 8: Service Operation
8.1 Implementation Of Service Operation
8.2 Challenges, Risks, And Critical Success Factors
8.3 Conclusion