Oxford Applied Training

The Cisco Certified Network Associate Voice (CCNA Voice) validates associate-level knowledge and skills required to administer a voice network. The Cisco CCNA Voice certification validates that the IT professional has the required skill set for specialized job roles in voice technologies, such as voice technologies administrator, voice engineer, and voice manager. It validates skills in VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions. The CCNA Voice certification assesses skills and knowledge related to the Cisco Unified Communications Manager. It is typically employed by large organizations such as governments, large companies, and colleges. Additionally, the CCNA Voice certification assesses skills and knowledge related to the Cisco Call Manager Express (CME) and Cisco Unity Express (CUE) solutions typically used by medium and small organizations such as companies with less than 2,000 employees, retail businesses, and small school districts.

Course Content

Module 1: Introduction
Module 2: Telephony
Module 3: Basic Call Routing
Module 4: VOIP Call Routing
Module 5: CUCME Call Routing Basics
Module 6: Preparing Network For Voice
Module 7: IP Phone Behavior
Module 8: CUCME Administration Basics
Module 9: CUCME StandUp
Module 10: CUCME StandUp Part 2
Module 11: CUCME StandUp CUCME
Module 12: End Users and End User Interfaces
Module 13: Endpoint Implementation
Module 14: Call Coverage
Module 15: Calling Restrictions and Routing
Module 16: CUCME Advance Call Coverage
Module 17: Implementing Unity Connection